Product update · November 2025
See profit by branch and move approvals along faster
November gives finance managers a profit and loss statement for each location, plus a new petty cash screen that shows the accounting entries before anything is posted. Sales teams get quicker contact search and full customer profiles, and every team gets clearer approvals and a built-in PDF viewer.
Highlights
The big changes in November 2025
Profit and loss by location
Run a profit and loss statement for any date range and any branch or location, then export it to PDF or Excel for management meetings.
Petty cash with a posting preview
Record petty cash bills with vendor and VAT details, send them for approval, and check the exact ledger entries before they are posted.
Choose the right approval workflow
When you send a document for approval you can pick the workflow it should follow, and a timeline shows every approval step and who is responsible for it.
Finance & Accounting: profit and loss by location and a new petty cash screen
This month's finance updates help you see which branches make money and give your team more control over petty cash, credit notes and bank imports.
Profit and loss statement by location
A new profit and loss report shows the period balance of every income and expense account between two dates, for one location or all locations. Export it to PDF, including an Arabic right-to-left layout, or to Excel to share with owners and branch managers.
Location filter in finance totals
Account totals and the trial balance behind your reports can now be filtered by location, which makes branch and cost centre reporting possible without manual spreadsheets.
Redesigned petty cash screen
Petty cash lines now capture the vendor name, the vendor's VAT number, the bill number, address, amount and VAT, with totals worked out as you type. Send the petty cash for approval, finalise it when it is approved, and keep notes and receipts attached to the record.
See ledger entries before posting
Petty cash and expense sheet PDFs now include a preview of the accounting entries they will create, clearly marked as a preview, so accountants can catch the wrong account or VAT code before anything reaches the general ledger.
Credit note cancellations on the right date
When you cancel a credit note you now choose the cancellation date, FlairSuite checks it is valid, and the reversing entry is posted on that date rather than today. Your period figures stay correct even when a cancellation is recorded late.
Clearer bank statement import messages
If an uploaded bank statement is missing a required column or uses an unusual date format, FlairSuite now explains exactly what is wrong, and it accepts more date formats, so bank reconciliation is not held up by file problems.
Faster Excel exports
Exports to Excel are now quicker and better formatted, and total rows always point to the correct columns.
Accurate property monthly report
The property monthly report now shows received amounts correctly against each invoice.
CRM & Sales: quick contact search, customer profiles and smarter invoice lines
Sales and customer service teams can now find any customer in seconds and see their key details on one screen, and invoices get quicker ways to apply discounts and rental periods.
Instant contact search
Search companies and individual customers as you type, then edit, update or delete a contact from the results. A new contact can be added in a popup without leaving the page.
Customer profile at a glance
Each company profile shows phone, address and email in the header, and an information tab with the English and Arabic name, CR number, VAT account number, customer type, credit limit, credit period in days, account manager, default sales type, full address and bank details including IBAN.
New invoices list
A new invoices list lets you find an invoice quickly and open it straight in the redesigned invoice screen.
Discounts by percentage or amount
Each invoice line has a discount tag where you enter either a percentage or an amount and the other is worked out for you. Drag a discount onto another line to copy it, which saves time on long invoices.
Rental periods on invoice lines
Rental items now have a period tag: pick the start and end dates and FlairSuite shows the duration and recalculates the line. New rental lines start from today, and you can drag a period onto other lines to copy it.
Send invoices for approval from the invoice
A Send to Approval button appears on invoices that still need approval, so staff do not have to go to a separate screen.
Platform & Usability: approval workflows, a built-in PDF viewer and personal settings
Improvements that every FlairSuite user will notice, from approvals and documents to managing your own account.
Workflow selector for approvals
When more than one approval workflow applies, FlairSuite asks which one to use as you send the document for approval, so each document follows the right chain of approvers.
Approval steps on a timeline
Each record shows its approval steps on a timeline with the people responsible for each step, and approvers can review and approve from there. Nobody has to chase emails to find out where a document is stuck.
Built-in PDF viewer
Invoices and other documents open in a PDF viewer inside FlairSuite, either in the page or in a popup, with page counts for multi-page documents. No more downloading a file just to check it.
User preferences and password change
Users can update their own preferences and change their password from the top bar, without asking an administrator.
Better file uploads
Attachments upload with clear progress and status for each file, and buttons to view, download or remove them.
Smarter filters and list actions
Lists can now filter for records where a field is empty, ask for confirmation before actions such as delete, and only show the actions a record allows.
Setup wizard with field checks
The company setup wizard now checks branding and settings fields as you fill them in, so mistakes are flagged before you move to the next step.
WhatsApp & Communications: smoother bulk WhatsApp campaigns
Following last month's launch of bulk WhatsApp campaigns, November makes them easier to prepare and more reliable to send.
Arabic message preview
Messages written in Arabic now preview right to left, exactly as customers will see them on their phones.
Drafts and a message queue
Save a campaign as a draft and come back to edit it later. A queue screen lists queued messages, and you can open any message to see its details.
Always the latest template
Each message uses the current version of your approved WhatsApp template. If a template cannot be found, the message is marked as failed with a clear reason so you know what to fix.
Correct scheduling and status
Scheduled campaigns now go out at the local Bahrain time you picked, and a campaign is marked completed once its messages have been delivered.
Cleaner audience selection
Changing the recipient type clears the previous filters, and the service and product category options are labelled more clearly and only count customers with active contracts.
Help Desk & Tickets: a clearer ticket view
Support teams get a new tickets list and ticket screen that put the full history of a case in one place.
Ticket activity timeline
Every reply, comment and assignment appears on a timeline with its source link, so anyone picking up a ticket can see what has happened.
Reply and assign from the ticket
Reply to the customer or reassign the ticket to another workgroup or user straight from the ticket view. Users without permission see a clear message instead of a reply box.
Live ticket age
A running timer shows how long the ticket has been open, which helps teams keep to their response targets.
Gate & Visitor Management: vehicle colours and reusable stickers
Small changes that make life easier for gate staff.
Vehicle colour on registrations
Visitor cars, marine vessels and golf carts now have a colour field picked from a list, and the colour shows in the registers, so guards can identify vehicles at a glance.
Sticker numbers can be reused
A sticker number only has to be unique among active registrations. Once a registration is removed, its sticker can be issued again.
FAQ
November 2025 update: questions answered
Can I see profit and loss for each branch in FlairSuite?
Yes. The profit and loss statement can be run for any date range and filtered to a single location or all locations. You can export it to PDF or Excel.
Can I check accounting entries before petty cash is posted?
Yes. Petty cash and expense sheet documents show a preview of the ledger entries they will create, clearly marked as a preview, before anything is posted to the general ledger.
Does FlairSuite support different approval workflows for the same document?
Yes. When more than one workflow applies, you choose which one to use as you send the document for approval, and a timeline shows each step and the people responsible for it.
See these updates in your own FlairSuite
Already a customer? Your team can start using these features today, and we are happy to train them. New to FlairSuite? Book a free demo.