CRM & Sales · Bahrain
CRM software that follows the customer all the way to cash
Capture leads from WhatsApp and your team, turn them into quotes, contracts and orders, and support customers after the sale. FlairSuite CRM shares every record with invoicing and collections.
- Leads, activities and follow-up reminders
- Quotes → contracts → orders → invoices
- Support tickets with SLA tracking
Capabilities
What's included in FlairSuite CRM & Sales
Every feature below is part of the same ERP your other departments use, so data is entered once and reported everywhere.
Leads & pipeline
- Leads from WhatsApp, imports and your team
- Lead stages and owners
- Activities and upcoming follow-ups
- Lead capture by the WhatsApp AI assistant
Quotes & contracts
- Branded quotes from PDF templates
- Quote to contract to invoice
- Invoicing exclusions and schedules
- Contract renewals
Orders & delivery
- Orders and order reservations
- Delivery notes
- Rental calendar
- Online orders from your e-commerce site
Customer records
- Companies and individuals
- Full history: quotes, invoices, payments, tickets
- Customer statements
- Membership cards and balances
Support desk
- Support tickets and categories
- SLA tracking
- Customer portal for self-service
- Shared inbox for WhatsApp conversations
Appointments
- Appointment booking and calendar
- Reminders by SMS, email or WhatsApp
- Staff and resource availability
- Link appointments to invoices
CRM
Every lead captured, wherever it starts
WhatsApp chats, calls and walk-ins become leads with an owner and a follow-up date.
Pipeline
Nothing falls through the cracks
Reminders, quotes and activities move each lead forward, and managers see the whole funnel.
Revenue
Won deals become invoices
Accepted quotes turn into contracts, orders and invoices, without typing anything twice.
BHD 4,200.000
BHD 1,850.000
BHD 6,700.000
Sales and finance on the same page
No more "has this customer paid?" messages
Sales can see invoices, payments and open balances on the customer record. Finance can see the quote and contract behind every invoice. Nobody has to ask across departments.
- Customer 360: quotes, contracts, invoices, receipts
- Collections tasks visible to account owners
- Credit notes and refunds on the same timeline
- Customer portal for statements and payments
Every conversation in one inbox
WhatsApp, SMS and email linked to the customer
Messages arrive in a shared inbox, agents answer with saved replies, files and voice notes, and every conversation stays on the customer's record.
- Shared agent inbox with assignment
- Bulk WhatsApp, SMS and email campaigns
- Notification templates in Arabic and English
- AI chatbot for first-line answers
FAQ
Crm software: common questions
Is the CRM connected to accounting?
Yes. Quotes become contracts and invoices in the same system, and payments, credit notes and balances appear on the customer record.
Can FlairSuite capture leads from WhatsApp?
Yes. The WhatsApp AI assistant can collect lead details during a conversation and create the lead in the CRM for your sales team.
Does it include a support ticket system?
Yes. Tickets, SLA tracking and a customer portal are included, and support tickets can be raised from the portal or by messaging.
Works with
CRM & Sales is connected to everything
Data entered here is instantly available to the rest of FlairSuite, and the other way round.
See FlairSuite CRM & Sales in action
Book a free, no-obligation demo. We will walk through the modules you need and answer your questions, in English or Arabic.