FlairSuite ERP questions, answered

FlairSuite applies VAT at the Bahrain rate of 10% per item and per invoice, prints tax-registered invoices and credit notes, and produces VAT sales and purchase reports, by tax code and in detail, that give your accountant the figures for your VAT return to the National Bureau for Revenue (NBR). Reports export to Excel and PDF. Tax settings are configurable, so rate changes do not need new software.

Yes. Multiple companies, branches or entities can run on one FlairSuite platform with segregated access and consolidated reporting.

Yes. During implementation we migrate your chart of accounts, opening balances, customers, suppliers and agreed historical records from your current system or spreadsheets. The migration scope is fixed in writing after the requirements workshop.

Yes. FlairSuite works natively in BHD with 3 decimal places, and supports other currencies for suppliers and customers abroad.

Yes. FlairSuite receives punches from supported biometric attendance devices at one or more sites, and also accepts web and mobile check-ins where you allow them. Tell us your device model during the demo and we will confirm compatibility.

Yes. You define salary components (basic, allowances, deductions), then payroll applies attendance-based deductions, overtime, batch additions and loan instalments automatically. Every adjustment is kept in history.

Yes. The FlairSuite app for iOS and Android is free and includes employee self-service: attendance, schedule, personal details, leave and letter requests, and HR tickets.

Access is controlled by role, branch and company, changes are recorded in audit logs, traffic is encrypted, and the configuration supports alignment with Bahrain's Personal Data Protection Law (PDPL).

Residential buildings, commercial units, labour accommodation, villas, mixed-use developments, resorts and gated communities, including both leasing and property sales.

Yes. Invoices are generated from lease contracts in batches, following each contract's rent schedule, and can be sent automatically by email or WhatsApp.

Yes. The cheque register tracks every cheque's status, and the collections area includes instalment plans, collection tasks, court cases and court sessions.

Yes. A tenant mobile and web app lets residents view and pay invoices online, issue visitor passes, book amenities and raise service requests.

Shops, supermarkets, restaurants, cafés, bakeries, play areas, leisure venues and equipment rental businesses. Each till runs in retail, restaurant or leasing mode.

Yes. FlairSuite POS prints to Epson ePOS-compatible printers and can fall back to browser printing on other printers.

Yes. Timed products run live timers on an "in use" board, and equipment leases handle deposits, return dates, late charges and damages.

Yes. VAT at 10% is calculated on each sale and posted to the general ledger with the revenue, so POS sales appear in your VAT sales reports automatically.

Yes. Quotes become contracts and invoices in the same system, and payments, credit notes and balances appear on the customer record.

Yes. The WhatsApp AI assistant can collect lead details during a conversation and create the lead in the CRM for your sales team.

Yes. Tickets, SLA tracking and a customer portal are included, and support tickets can be raised from the portal or by messaging.

Yes. Stock is tracked per store, with transfers between locations, store-level permissions and valuation per location.

Yes. Products can have attributes and variants (size, colour, duration and so on), and services and packages are supported too.

Yes. The asset register covers receiving, transfers, disposals and depreciation reporting.

Yes. Approval workflows can be set by amount, department or document type, for purchase requests, purchase orders, payment vouchers and more.

Yes. Receiving a purchase order updates stock and cost in the right store, and supplier invoices post to accounts payable.

Yes. The manufacturing module covers bills of materials, manufacturing and work orders, work centres and reporting without the complexity of enterprise MRP suites, and it grows with you.

Yes. Materials are issued from stock and finished goods received into stock, with costs posted to accounts.

Yes. The assistant understands and replies in Arabic and English, and message templates can be written in both languages.

Depending on your plan and settings, it can send invoices and payment links, create support tickets, record leave requests and capture leads. You decide what each chatbot is allowed to do.

Yes. Conversations can be handed over to agents in the shared inbox, where they answer with text, files, voice notes and saved replies.

Yes. Connect a mailbox (IMAP, Gmail or Microsoft 365) and each new email becomes a ticket; the customer's replies are added to the same ticket.

Yes. Set targets for first reply, next reply and resolution, counted in business hours with holiday calendars, and add escalation rules for tickets that are unassigned, waiting too long or close to a breach.

Yes. Customers sign in to raise tickets, add attachments, follow replies and see their contracts and unpaid invoices. The portal can run on your own domain.

Yes. Staff can create and view tickets and check the SLA dashboard in the FlairSuite app.

Yes. When you book, FlairSuite checks whether the staff member, the service slot or the customer is already booked and warns you about the clash.

Yes. Appointment reminders can be sent by SMS automatically.

Yes. Convert the appointment into an invoice, take payment and issue a receipt; it posts to your accounts like any other sale.

Yes. Services, staff, packages, opening hours and a shared calendar suit salons, spas and other businesses that work by appointment.

Yes. Set the rental time in minutes or days and FlairSuite bills each started block. Open-ended timer rentals with a grace period are supported too.

Take a deposit when the item goes out and settle it on return, after any late or damage charges.

Yes. Each bookable asset has its own prices per slot or day, available hours and days, gaps between bookings and an optional deposit, with a calendar showing availability across all assets.

Yes. The companion app for iOS and Android is included for FlairSuite customers with no separate licence fee.

Yes. Users sign in with their FlairSuite account and see only what their role allows, exactly as on the desktop.