Product update · September 2026
A new POS, AI chatbots on WhatsApp and a full manufacturing module
September is a big month. Shops, restaurants and rental businesses get a brand-new POS terminal, customer teams get an AI chatbot and a shared inbox for WhatsApp, and factories can now plan and cost production in FlairSuite. Finance, sales, HR, purchasing, gated communities and the mobile app all gain major upgrades too.
Highlights
The big changes in September 2026
A brand-new POS terminal
One POS for retail counters, restaurants and equipment leasing, built into FlairSuite, so every sale, deposit and return lands in your invoices, stock and ledger at once.
AI chatbot and team inbox for WhatsApp
An AI assistant answers customers and staff on WhatsApp around the clock, sends invoices, statements and payslips, opens tickets and hands the chat to a person when needed.
Manufacturing module
Bills of materials, work centres, manufacturing orders, shop floor work orders and production costing, connected to your stock and general ledger.
WhatsApp & AI Assistant: AI chatbots, a shared inbox and one place for every sender
Customer messages no longer go unanswered. An AI chatbot handles the routine questions, your team picks up the rest in one inbox, and every email, SMS and WhatsApp message now goes out through a sender you control.
AI chatbot that answers WhatsApp messages
Turn on an AI assistant for any WhatsApp number and it replies to incoming messages using your own instructions. Customers can ask for their open invoices, balance and statement of account and receive invoices, statements and receipts as PDF. Staff can ask for their payslips and leave balance. Your team stops answering the same questions all day.
Verification before anything sensitive
Money and payroll answers are only released after the sender proves who they are, by an email code or by confirming account details, and the check lasts for the number of hours you choose. You can also set a reply limit per hour, a fallback message and hand-off keywords that pass the chat straight to a person.
Chatbots that open tickets and register visitors
The chatbot can open a support ticket, pick the right category and team from the problem described, give the customer the ticket number and follow it up later. In gated communities, residents can register a visitor for their villa, see expected visitors and cancel one, and receive the invitation code to pass on.
Chatbots screen with a test chat
Each chatbot now has its own page under Communications with a name, channel, instruction blocks for customers or staff, the agents it hands chats to and the email address its messages come from. A built-in test chat lets you try it before customers do.
Shared team inbox
Every message sent to your WhatsApp numbers arrives in one inbox. Agents take a chat, give it to a colleague or back to the chatbot, and see delivery ticks on every message. You choose who gets the next chat and whether agents are also emailed when they are away, so no customer is left waiting.
A reply box agents expect
Agents can send files and photos (with a simple photo editor), record voice notes, add emoji, reply to one message in particular and use saved quick replies by typing a slash, with the customer's name filled in. The inbox also shows when the 24-hour WhatsApp reply window has closed.
Connect your own WhatsApp numbers
Connect one or more WhatsApp Business numbers by signing in with Facebook, set a default number and send a test message from the settings page. Campaign messages now show whether each one was delivered and read, with the reason when one fails.
WhatsApp template builder
Create WhatsApp message templates in FlairSuite with a live preview, variables, example values and image or document headers, then submit them for Meta's approval and refresh their status without leaving the screen.
Communication profiles and sender assignments
Set up every email account, SMS gateway and WhatsApp number as a profile. Email can use your own mail server or a Google or Microsoft mailbox you sign in to once. Test each connection, send a test, check SMS balance and read an activity log of what was sent. Sender Assignments decide which profile sends for sales, finance, purchasing, HR, events and marketing.
Invoices and receipts on WhatsApp, plus one Campaigns page
Send an invoice or a receipt to the customer's WhatsApp with the PDF attached, using the approved template you assigned. Bulk email, SMS and WhatsApp campaigns now sit together on one Campaigns page, each with send, queue and templates.
Point of Sale: a new POS terminal for retail, restaurants and leasing
The POS system has been rebuilt inside FlairSuite. Staff sign in with their usual account, and every sale, refund, deposit and shift closing posts straight to your invoices, receipts, stock and ledger.
Three modes: retail, restaurant and leasing
Each POS device is set to Retail, Restaurant or Leasing, and the screen shows only what that business needs. Cashier and Supervisor roles decide who can only sell and who can also manage products, tables, online orders and settings.
Fast selling screen
Up to three carts open at once, a numpad for quantity, discount and price, a cart discount, a category tree, barcode search and stock badges on product tiles. Product options such as sizes, add-ons, notes and custom fields open in one simple form.
Restaurant service
Dine-in with a drag-and-drop table map, delivery, takeaway and scheduled pre-orders, on-hold orders, send to kitchen, and online orders with a pending list to accept. Kitchen and customer copies print on Epson network printers, or through the browser when no printer is set.
Flexible payments
Take several payment methods on one bill, see tendered amount and change, use quick +5, +10 and +20 buttons, split payment by items, and apply promotions or membership cards.
Leasing, timed rentals and deposits
Hand over equipment for hours or days with a handover and return time, take a security deposit as an advance receipt, and track every item in use with timers and overdue flags. On return, late time and damage are charged, the deposit is applied and the balance refunded, all with correct accounting.
Shifts, cash and closing
Check in with a starting float, record cash in and out, and close the shift with a denomination count, totals per payment method and a clear short or over figure.
Back office tools on the till
Edit products, prices and VAT, print barcode labels, post direct purchases with stock receipt, request items between branches, manage customers with their order history, process returns and run sales reports for today or the last 15 or 30 days by category.
Manufacturing: plan, run and cost production in your ERP
The new Manufacturing module gives factories and workshops a proper production system, using the same stock, warehouses and general ledger as the rest of FlairSuite.
Bills of materials
Define what goes into each product, as an assembly or as a process with a batch quantity and by-products. Existing product component lists are brought across as draft bills of materials.
Work centres and operations
Set up your work centres and the operations each product passes through, so plans reflect real capacity and labour cost.
Manufacturing orders with approval
Create an order, send it for approval, issue components to production, return what was not used, record finished quantities and handle backorders. Component shortages are flagged and can be turned into a purchase order in one click.
Shop floor work orders
Assign operators to work orders, start, pause and finish them, and log time as it happens. A Shop Floor Operator role keeps access limited to what operators need.
Accurate production costing
Materials and labour build up in work in progress, finished goods enter stock at their true unit cost and update the moving average, and consumption variances are shown. Lot tracking links every batch to its order.
Manufacturing reports
See open orders, WIP value, late orders, orders by status, work centre load, monthly output, production cost by product and operator time for any date range.
Finance & Accounting: cheque designs, PDC cheques and sharper statements
Finance teams get professional cheque printing, proper post-dated cheque handling, AI help with bank statements and several new reports, plus stronger checks that keep the ledger right to the fils.
Cheque Settings and cheque designs
Keep a separate cheque design for each bank account, start from small, large or letter-size presets, adjust the layout and set a default. Crossings and notations such as A/C Payee Only and Not Negotiable are managed in one list, and a reprint comes out exactly like the original.
Cheque printing on any printer
Print on cheque-size paper, or on an A4 page with the cheque placed where a centre-feed printer holds it, with fine offsets per printer and a classic print style. Fewer spoiled cheque leaves.
Post-dated cheques (PDC)
Record post-dated cheques as a payment method that settles the customer's invoice into a Cheques in Hand account. Deposit them with a bank voucher, bounce one to put the debt back on the customer, and follow everything in a PDC report that flags matured cheques.
Review AI-read bank statements before import
Upload a bank statement and the AI reads it into an editable sheet. Opening balance, debits, credits, calculated closing and the bank's closing are shown side by side with the difference, and the previous closing balance is used as a check. Import only when it agrees.
Faster bank reconciliation
Open the original statement file next to the matching screen, filter unreconciled transactions more precisely, export them to Excel and minimise pop-up windows to a dock while you work.
New financial reports
A Profit & Loss Statement by location with gross profit, direct and indirect expenses, a Balance Sheet by month or year with PDF and Excel export, and a Service Category Document Summary with month-to-date and year-to-date invoices, receipts and credit notes.
Ledgers that read like bank statements
In the trial balance, bank account ledgers now show an opening balance and a running balance, so they line up with the bank. Ledger reports can open the PDF of each source document, and supplier addresses now appear on finance reports.
Duplicate invoices and payment vouchers
Copy an existing invoice or payment voucher into a new draft in one click, which saves time on repeat billing and regular supplier payments.
Clearer payment voucher approvals
Each invoice on a payment voucher now shows the amount waiting for approval and the amount still available, and you are warned before paying an invoice that already has a voucher pending. Voucher requests have their own details page.
Journal entry approvals and receipts
Search pending journal entries and view or print each one as a PDF. Journal vouchers show the running difference while unbalanced. Receipt details download to Excel, and draft petty cash vouchers can be deleted.
Ledger checks on every posting
Every approval and cancellation is checked before it posts, and an unbalanced or incomplete posting is refused with a clear reason naming the missing account. Cancellations are marked as reversals in finance reports, so statements are easier to read.
Accuracy to the fils
Rounding is now consistent to three decimals across invoices, credit notes and purchases, VAT is calculated correctly on every line, header discounts apply properly, subtotals on quotes, orders and contracts show the figure before VAT, and orders can no longer be billed twice or turned into empty invoices.
CRM & Sales: a real sales pipeline, lead capture and stronger collections
Leads now move through a proper sales pipeline, web forms and imports feed it automatically, and the collections team gets more reliable reminders.
Sales pipeline with weighted value
Leads move through stages from New to Won or Lost, each with a win probability. Every lead has an owner, deal value and expected close date, and the pipeline board shows total and weighted value. Lost leads need a reason, so you learn why deals slip.
Lead timeline and follow-ups
Log calls, meetings, notes and WhatsApp messages on the lead, schedule follow-ups and work through a My Follow-ups list. Convert a lead into a contact, see its quotes and transfer it to a colleague.
Lead capture forms
Link any form from the Form Builder so every submission creates a lead with the owner, stage and source you set, mapping form fields to lead fields. Website enquiries reach your sales team without retyping.
Import leads from a file
Upload a spreadsheet, map each column to a lead field, set default stage and owner, and skip rows whose mobile or email already exists. Ideal after an exhibition.
Lead reports
Funnel by stage, conversion and win rate, results by owner and by source, created versus won by month, average days to close, lost reasons, activity mix and stale open leads.
Automatic customer codes
Companies and persons now receive a customer code automatically, and company contacts are labelled as organisations, keeping your customer list tidy.
More reliable collection reminders
Collection reminders now store the exact Notice and Statement PDFs that were sent, support BCC, use a rich email editor with variables, and can print dates, amounts and balances in Arabic digits and Arabic words. You can preview the documents before starting a session.
Court cases and instalment plans
Archive finished court cases without losing their data, download an instalment plan as PDF, and see each customer's outstanding balance on the collections dashboard.
Sales orders, quotes and delivery notes
A new Orders Report filters by status, invoice status and submission date. Choose whether line discounts are entered as a percentage or an amount, use decimal quantities on orders, and carry an order remark onto the invoice. Delivery notes can be reordered, downloaded without totals and print quantities as whole numbers.
HR & Payroll: leave rules for real life and bank salary files
Leave policies can now match your handbook exactly, payroll produces the files your banks ask for, and attendance data is easier to check.
Leave that follows your policy
Leave can now be unlimited (such as bereavement), granted once a year with a leave-year start month, pro-rated from the joining date, or granted once in a career (such as Hajj leave). Switch carry forward off so unused days expire each month or year, control how days cascade between full and half pay, and keep a history of every change.
Leave Records report
See each employee's leave taken month by month, total requested, current balance and expected year-end balance, and click any month to see the requests behind it. Managers only see the employees assigned to them.
Bank-wise salary files
Build templates for each paying bank: bank letters with the total in words, salary lists with IBAN and SWIFT, and text upload files. Preview, set a default per bank and download straight from the payroll.
Check punches against the device
Get data from a fingerprint device for a date range, compare it with what is in FlairSuite and import only the missing punches. Wiping device data now needs its own permission.
Mobile check-in you can control
Mobile app check-in is treated like an attendance device, so you can switch it on or off and grant it to selected employees. Employees see a clear message when check-in is not available to them.
Redesigned attendance report
Columns now run Date, Day, Shift, Check In, Check Out, Duration, Overtime, Late In, Early Out and Comments, with one section per employee and a full-screen view for large departments.
Payroll and employee records
Payroll handles joining dates correctly on salary records, including claw-back, overtime batches can be cleared per employee, and addition batches show totals per component. HR reports can be limited to chosen employees or departments, users can be linked to or unlinked from employees, and draft employees can be discarded.
HR letter templates by department
Letter templates can be limited to departments, and letters can include the preparer's designation, so each team uses the right wording.
Purchasing & Procurement: line-by-line supplier quotes
Requests for quotation are now easier to compare and quicker to turn into purchase orders.
Suppliers quote line by line
Suppliers price each RFQ line on their online quote page, so you can compare who is cheaper on the items that matter, not only on the total.
RFQ emails you can edit
Invitation, update and reminder messages to suppliers are now editable templates, and reminders list the items and quantities being priced so suppliers can answer at once.
From awarded supplier to purchase order
The supplier chosen at approval is carried onto the purchase order when you convert the RFQ, and the new purchase order opens straight away.
Safer purchase invoices
Purchase lines show their VAT rate and amount, invoice requests link to the invoices created from them, and rejected or returned purchase invoices can no longer be posted.
Inventory & Assets: product variants and attribute pricing
Products with sizes, colours or options are now simpler to price and sell across orders, invoices and the POS.
Extra prices on attribute values
Give each attribute value a default extra price, override it per product and update all products in one step. Existing products keep their prices when the default changes.
Variants on orders and invoices
Pick attribute values on a sales order or invoice line and the price, line name and stock item follow automatically, exactly as on the POS.
Custom fields per product category
Define extra fields on a category, fill them on each product and have the values copied onto contract, order and service lines as defaults.
Cleaner attribute set-up and asset receipts
Attributes and values are now chosen from lists rather than typed, which stops duplicates. A Received Assets page shows each received fixed asset with cost, current value, location, department and supplier.
Property & Real Estate: occupancy dashboards and property-aware finance
Property managers see their portfolio at a glance and find tenants by property name in finance screens.
Property dashboard blocks
New dashboard blocks show properties, total, vacant and reserved units, active tenants, active and expiring contracts, income, expenses, net income and occupancy per property, with quick links to each property and its monthly report.
Property and flat on finance reports
Aging reports and customer statements show the property and flat for each line and can be filtered by flat. The payments list shows every flat and property on multi-flat receipts.
Find tenants by property name
Search customers by property name when receiving payments, making adjustments or generating contract invoices. The yearly property report also prints as PDF again, and the monthly report leaves out fully settled invoices.
Rentals & Bookings: community facilities booked by the slot
Resorts and gated communities can now rent out their own facilities, such as courts and halls, with online booking and payment in the residents' app.
Community assets with maintenance and finance
Register the assets your community owns, each with Maintenance, Rent and Finance tabs. Preventive maintenance jobs repeat automatically, and purchase orders for repairs link back to the asset.
Slot-based pricing and packages
Choose a slot length from 30 minutes to 4 hours and price per slot, offer daily rentals and fixed-hour packages, and add a deposit. For example, a court at 1.000 BHD per 30 minutes is 2.000 BHD for an hour.
Leasing calendar and booking forms
A Leasing page shows bookings across every asset, and new bookings pick from the free slots of the day. Design questions renters must answer before booking.
Book and pay in the owners' app
Residents reserve a slot in the owners' app and pay online within a payment window. Unpaid holds expire and free the slot, and paid bookings raise their invoice automatically.
Gate & Visitor Management: gate control and a security dashboard
Security teams in gated communities get a gate screen built for speed and a dashboard of visitor traffic.
Gate Control
See today's expected visitors, search by car plate or villa, and allow or deny entry with a reason. Guards can call the villa owner from the visitor's details.
Visitor invitations
Create an invitation with villa, visit date, visitor name, CPR and vehicle details, and the invitation code is sent by SMS. Residents can also register visitors through the WhatsApp chatbot.
Security Dashboard
Visits per day with the busiest day and daily average, recent gate decisions and a count of registered resident assets such as golf carts, boats and pets.
Help Desk & Tickets: one settings area and clearer access
Ticket set-up is simpler and access rules are easier to understand.
All ticket settings in one place
Categories, SLA policies, schedules, escalation rules, triggers, support email and portal domain now sit together under Tickets settings.
Ticket visibility scopes
Give each user group View and Reply to All Tickets, Assigned Only or Workgroup access, so people see exactly the tickets they should.
Platform & Usability: notification templates, multi-company sign-in and better reports
Improvements you will notice on every screen, from sending documents to reading reports.
One home for notification templates
The wording of every email, SMS and WhatsApp message sent from quotes, orders, contracts, invoices, credit notes, receipts, purchase orders, purchase invoices, RFQs, collection reminders and tickets now lives in Notification Templates, per language, with a variable picker and ready-made starters.
Send Notification from any document
Send a document by email, SMS and WhatsApp in one step: choose recipients, template and language, check the message and send. Unsaved changes are saved first, and a Can Send Notification permission controls who may send.
Branded emails
Invoice emails and collection reminders carry your company logo, and email templates, letters and reminders now have a rich text editor.
Sign in to several companies at once
Add another account, switch between companies without entering a password again, star a default company and trust a device after a verification code.
Better lists and reports
Lists can show a serial number column, and text filters can match flexibly, exactly or both. Reports gain a search box, full-screen view, grouped column headings, clickable figures that open the detail, filters saved in the link and an alphabetical report list.
Faster screens and safer data
Screens load in smaller parts and are fetched ahead, the account picker filters as you type and works from the keyboard, Arabic PDFs render more cleanly, and user records are never sent with password data.
Mobile ERP App: finance, property, collections and the team inbox on your phone
The FlairSuite app for iOS and Android grew fast this month, and now runs on tablets too.
Team inbox on the go
Answer WhatsApp chats from your phone with voice notes, photos and files, quick replies and chat transfer, with a badge and push notification when a chat is waiting.
Finance and purchasing in the app
New in the app: journal vouchers, journal entries and their approvals, bank vouchers, payment voucher requests, purchase invoice requests and RFQs. Purchase invoices, purchase orders, supplier credit notes and payment vouchers now work exactly as they do on the web.
Property, contracts and collections
Browse properties with an occupancy meter, photos, settings, archived flats and the monthly report, create property contracts, open customer contracts and work collection tasks, court cases, instalment plans and customer dashboards.
Gate control with QR scanning
Guards check visitors in from the app, scan invitation QR codes with the camera or a Sunmi handheld scanner, create invitations and view the security dashboard.
Tablets, help desk and company switching
Tablets show lists and details side by side. Help desk users get an SLA dashboard and can duplicate tickets, and anyone with several companies can switch from the login or profile page.
FAQ
September 2026 update: questions answered
Does the new FlairSuite POS system work for restaurants and rental businesses?
Yes. Each POS device can run in Retail, Restaurant or Leasing mode. Restaurants get table maps, kitchen printing, delivery, takeaway and online orders, and rental businesses get timed rentals, leases, security deposits and return charges, all posted to your accounts in BHD.
Can the WhatsApp chatbot share invoices and payslips safely?
Yes. The AI chatbot only releases financial or payroll details after the sender verifies by an email code or account details. It can then send invoices, statements, receipts and payslips as PDF, and hand the chat to a person whenever needed.
Does FlairSuite include manufacturing in the ERP?
Yes. The Manufacturing module covers bills of materials, work centres, manufacturing orders with approval, shop floor work orders and production costing, using the same inventory and general ledger as the rest of your ERP software in Bahrain.
How does FlairSuite handle post-dated cheques?
Post-dated cheques are recorded as a payment method that settles the invoice into a Cheques in Hand account. You deposit them with a bank voucher, bounce them back to the customer if needed and track them in a PDC report.
See these updates in your own FlairSuite
Already a customer? Your team can start using these features today, and we are happy to train them. New to FlairSuite? Book a free demo.