Product update · June 2025
Maintenance jobs and visitor passes handled in one flow
June connects property maintenance to the help desk, so every job card has a ticket, a team and a full history. Residents can also invite visitors, raise maintenance requests and book appointments over WhatsApp.
Highlights
The big changes in June 2025
Job cards with help desk tickets
Each maintenance job card opens a ticket for the right workgroup and closes itself when the ticket is closed.
WhatsApp visitor passes
Residents invite visitors on WhatsApp and the visitor gets a code and a digital invitation page.
Smarter appointment slots
Booking slots now match the length of each service.
Property maintenance: job cards connected to your help desk
Maintenance teams in property management companies get one record from request to completion.
New job card form
Create a job card in a pop-up by choosing the building and unit, entering who reported it and their mobile number, describing the job and attaching support documents or pictures. Job cards are numbered automatically.
A help desk ticket for every job
Saving a job card opens a linked help desk ticket and notifies the assigned team. Replies on the ticket appear on the job card under Job updates and progress, so office staff and technicians share one conversation.
Default workgroup per property
Set a default workgroup for each property in Jobcards Defaults, so new jobs go to the right maintenance team automatically.
Resolved when the ticket closes
When the linked ticket is closed, the job card is marked resolved, keeping maintenance reports accurate without double updates.
Costs on the job card
Bills can be added to a job card and its financials updated, so the cost of each repair is recorded against the job.
Building access by permission
Staff see either all buildings or only the buildings assigned to them when creating and viewing job cards.
WhatsApp chatbot: visitor passes, maintenance requests and bookings
Residents and customers can do more without calling the office or the gate.
Invite a visitor over WhatsApp
Residents choose a date from a list, enter the visitor's details and car plate, and the chatbot creates the invitation with a unique code. Duplicate car plates or codes on the same day are blocked and each resident can send up to five invitations a day.
Digital invitation page
Every invitation has its own web page showing the destination, the visit date and the invitation number to give at the gate, with a QR code. Expired invitations show a clear expiry message instead.
Raise a maintenance ticket on WhatsApp
Residents can report a problem through the chatbot and a help desk ticket is created for them, ready for the maintenance team.
Book appointments through the chatbot
Customers can book an appointment through the chatbot, and if their mobile number is new, a customer record is created automatically.
Appointments: slots that fit the service
Salons, clinics and service businesses get a more realistic diary.
Slots based on service duration
Available booking times are now generated from each service's configured duration, with 30 minutes used if none is set. A 90-minute treatment no longer appears as if it fits a 30-minute gap.
Point of Sale: find customers by mobile
Cashiers find returning customers faster.
Customer search by mobile number
The POS customer search now matches either mobile number as well as the customer name or ID, so the cashier can look up a customer by the number they give.
HR & Payroll: cleaner attendance device mapping
A reliability fix for attendance.
Removed device PINs are ignored
When an employee's attendance device PIN is deleted, punches with that PIN are no longer matched to them, so attendance records stay accurate after staff changes.
FAQ
June 2025 update: questions answered
Can maintenance job cards create help desk tickets automatically?
Yes. Each new job card opens a linked ticket for the property's default workgroup, and the job card is marked resolved when the ticket is closed.
Can residents invite visitors using WhatsApp?
Yes. Residents pick a date and enter the visitor's details in the WhatsApp chatbot, and the visitor receives an invitation code and a digital invitation page with a QR code.
How does FlairSuite decide appointment slot lengths?
Slots follow the duration configured for each service, with 30 minutes used when no duration is set.
See these updates in your own FlairSuite
Already a customer? Your team can start using these features today, and we are happy to train them. New to FlairSuite? Book a free demo.