Put the chat window on your website

Transcript

Select a time to play the video from that moment.

1. 0:00

   This follows Choose who takes over and test your chatbot. Visitors can only start a chat once your chatbot's chat window is on your website, so let's put it there.

2. 0:22

   In the Communications settings, open Chatbots, find your website chatbot by its name, and click it.

3. 0:30

   Open the Website tab. This one line is all your website needs: copy it and paste it into every page that should show the chat, or send it to whoever looks after your site.

4. 0:42

   Now decide how the window looks. Write the greeting visitors read first, and pick a colour that matches your brand.

5. 0:50

   Under Websites it may appear on, list your own website. Left empty, any site could show your chatbot, so adding yours keeps it to you.

6. 1:00

   Click Save. Your website picks up the change by itself; the line you pasted stays the same.

7. 1:06

   On the right is the live preview: exactly what your visitors will see, with your greeting and colour. Nothing typed here is sent anywhere.

8. 1:16

   Your chat window is set up and its code is ready for your website. When a visitor writes, the chat lands in your Inbox. The next video is: Answer your first customer chat in the Inbox.