Add the e-mail account your company sends from

Transcript

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1. 0:01

   This is the first step towards answering your first customer chat. Your chatbot and your notifications send their e-mails through an e-mail profile, and a new company has none yet, so let's add one.

2. 0:22

   Go to Customers, Communications, and in the Communications settings on the left, choose Email Profiles. This list holds every mailbox your company can send from.

3. 0:33

   Click New Profile and give it a name you will recognise. Choose the S M T P type, which sends through your mail server with a username and password. The OAuth type is for signing in with Microsoft three six five or Google instead of a password.

4. 0:49

   Enter the address your e-mails come from and the name customers will see. Then add your mail server, port five eight seven, with TLS security. Your e-mail provider gives you these settings.

5. 1:03

   Enter the mailbox's username and password, keep the S M T P protocol with S M T P sign-in, and leave the profile active so it can be used.

6. 1:17

   Click Save. The profile's own page opens. Ready means every setting it needs is filled in, and the activity below will list each e-mail sent through it.

7. 1:30

   Test connection sends a real test e-mail to an address you type, so you can check the settings work. Use it with your real mailbox once it is set up.

8. 1:39

   Your company now has an e-mail account to send from. Next, we tell each kind of message which account to use, so the chatbot sends from this mailbox. The next video is: Choose which account each kind of message uses.