Write a WhatsApp message template

Transcript

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1. 0:01

   WhatsApp only lets a business start a conversation with a message that Meta has approved in advance. So before your first WhatsApp campaign, you write that message once as a template.

2. 0:37

   Open Campaigns and choose Bulk WhatsApp. Like email and text messages, it has three cards: Send campaign, Queue, and Templates. Open Templates.

3. 1:16

   Click New template and give it a name you will recognise. Just below, you see the name Meta stores it under: FlairSuite writes it in the format Meta needs, so you never have to.

4. 1:27

   Pick the language of the message, and Marketing as the category, because this is an offer. The header is optional, so we leave it as None.

5. 1:36

   Now write the message itself, short and friendly. The preview on the right shows how it looks on your customer's phone, and the checklist ticks off what Meta needs.

6. 1:47

   Click Save draft. The template stays inside FlairSuite as a draft, so you can still change it before anyone at Meta sees it.

7. 1:56

   When you are happy with it, the Submit button sends it to Meta for review, which usually takes a few minutes. Refresh status then shows Approved, or the reason it was rejected. Add standard templates sends Meta the ready-made notification messages in one go.

8. 2:12

   Once Meta approves it, you can pick this template in your first WhatsApp campaign, which is the next video. Thank you for watching.